CONGRESSIONAL/INSPECTOR GENERAL LIAISON UNITED STATES ARMY FINANCE CENTER MAR – AUG 1985
As a liaison for the United States Army Finance Center I wrote for the Commanding General of the Army Finance Corps. I provided written and verbal responses to Congressional, Senatorial and Inspector General offices worldwide, concerning inquiries from their constituents. I achieved a one hundred percent success rate on all inquiries received. I was a Staff Sergeant when I separated from the service and was offered a direct commission to the rank of Captain if I would remain in the Army. I received numerous complimentary letters from Congressmen, Senators and Constituents, and I received America’s Meritorious Service Medal upon my departure.
STAFF WRITER – BANKING, DISBURSING AND CONTRACT FINANCE POLICY DIVISION – DEPARTMENT OF THE ARMY
JUN 1984 – FEB 1985
This was a Pentagon level position with duty assignment at the United States Army Finance Center. I developed Army-wide policy for the Assistant Comptroller of the Army. I implemented programs emanating from the Department’s of Treasury, Commerce and Defense as related to Disbursing, Banking and Commercial Contracting. I wrote the Army’s policy on the Processing of Checks, and helped implement the Conversion to Paper Checks. I assisted in the design and testing of Automated Teller Machines with a Positive Recognition Pay System, and the Army’s Travelers Check Program. I provided guidance, both written and verbal, to Disbursing offices for the United States Army and Corps of Engineers throughout the world.
SUPERVISOR – QUALITY ASSURANCE BRANCH OCT 1983 – MAY 1984
I revised the Quality Assurance Branch to provide a better analysis of operation. I used a systems performance approach to identify how Quality Assurance Branches worldwide were failing in their objectives. I identified thirty-seven areas that could be changed or improved within Quality Assurance Branches, Military Finance Offices, and companies being supported. All thirty-seven recommendations were approved, to include every company within the 11th Armored Cavalry Regiment, and my finance office became the best finance operation in Europe, based on a Superior Rating by a Department of the Army Inspection Team.
The inspection team also found that the ideas I had for improving document processing had resulted in our office having the timeliest document-processing rate of any finance operation in Europe. At an 89.1% rate, this was well above the Army goal of 80%. I completed eighteen semester hours of college credit, going to classes in four different cities in the evenings and weekends, to graduate from the University of Maryland in Heidelberg, Germany. With a final overall grade point average of 3.01 on a 4.0 scale, I received a Bachelor of Science Degree in Business and Management. As an extra duty assignment I also served as the Unit Reenlistment NCO where I achieved over 200% of my goal. I received my third Army Commendation Medal upon departure. I coached girls and boys softball/baseball for the Department of Defense Schools, and continued to coach each year until 2006.
SUPERVISOR – DISBURSING BRANCH APR – OCT 1983
I served as the Supervisor of a Disbursing Branch, which conducted 1.5 million dollars of business each month. I controlled all reports to Headquarters, US Army Europe, and the US Army Finance Center and to the Department of the Treasury. I coordinated and taught the Personal Affairs/ Check Writing Classes in three communities. I streamlined the Check Control Branch and earned the reputation of having the best Check Control Branch in Europe. I created a Check Control Checklist that was adopted for use by Army Finance Offices worldwide. I trained and balanced all pay agents for payday service to include dollar and Deutsche Mark transactions. I achieved over 200% of my goal as the finance company reenlistment NCO, and completed twenty-one semester hours of college credit with the University of Maryland.
ANALYST – QUALITY ASSURANCE BRANCH JAN – MAR 1983
I was assigned this position to prepare our finance office for a Department of the Army inspection of operations. I analyzed all areas within the finance office to ensure compliance with established regulations. I implemented my suggestions, which increased the timeliness of document processing from 76% to 82%, bettering the Army goal of 80%. The Department of the Army inspection gave our office an excellent rating as one of the best overall operations in Europe. I completed twelve semester hours of college credit with the University of Maryland during this period of time and also received my second Army Achievement Medal as a result of the accomplishments our office had made during the inspection.
SUPERVISOR – FINANCE SERVICES BRANCH MAR – DEC 1982
I was directly responsible for pay support to three communities ranging over a wide geographical area by supervising twelve people that supported 6,000 soldiers in the Fulda, Wildflecken and Bad Hersfeld communities. My ability to train and develop subordinates was evidenced by “Equality of Service” comments and statistical data. I was selected for this position over more senior personnel, and at one point seven of the twelve people I supervised out ranked me. My personnel provided service for all In and Out Processing, Pay Inquiries, Reenlistment, Travel Payments and Special Actions. I improved productivity from a three-day delay for appointments to same day service. I improved the accuracy of transactions by over sixteen percent, to a 99.1% accuracy rate. I developed a fraud control program in my travel section that was unmatched in the world. I completed seventeen semester hours of college credit during this period of time.
SUPERVISOR – BAD HERSFELD SUPPORT CENTER NOV 1981 – FEB 1982
I supervised three personnel in providing all financial services to more than one thousand soldiers. I improved the accuracy of transactions by over 25%, to a 98.7% accuracy rate. I completed ten semester hours of college credit, and received my first Army Achievement Medal.
SUPERVISOR – TRAVEL BRANCH AUG – OCT 1981
I received and processed all travel claims for personnel assigned to the Fulda, Bad Hersfeld and Wildflecken military communities. I supervised five people. I implemented control procedures, which decreased the number of errors in the preparation of vouchers by over 35%.
TRAVEL VOUCHER EXAMINER FEB – JUL 1981
I had the highest productivity and lowest error percentage of all Travel Voucher Examiners each month for the period February to July 1981. I also cashiered between travel appointments and averaged $17,500 in payments daily. I had one loss in six months of daily cashiering for $ .75.
COMPUTER AND TAX ANALYST - US ARMY APR 1977 – JAN 1979
I was the local computer and locator analyst for over 20,000 Active Army Accounts. I performed the final edit on all transactions affecting these accounts and decreased the monthly error rate from 2.2% to 1.1%. This was the lowest rate of any finance office in the United States, and was probably the lowest rate in the world, but worldwide statistics were not available. I perfected the Jumps Automated Supplemental System (JASS) in 1978. The entire Army later adopted the JASS system for use in the areas of Finance and Personnel.
I was given the opportunity to expand my area of responsibility in December of 1977. The Army was implementing a new system for the control and payment of reserve military personnel, and I was given the additional responsibility of Tax Analyst and Message Controller for Reserve Payrolls. I balanced and controlled all reserve accounts for the largest Army reserve paying station in the world. I developed Manual Tax System Controls that gave Fort Carson the lowest error percentage of any Army Finance Office in the world. I received my second Army Commendation Medal upon my departure.
SUPERVISOR – IN PROCESSING AUDIT BRANCH OCT 1976 – MAR 1977
I supervised five people in auditing the finance records of all newly assigned personnel.
SUPERVISOR – CLASS B AGENT FINANCE OFFICE JUL 1976 - SEP 1976
I supervised fourteen people in paying and servicing the accounts of 5,000 personnel assigned throughout Europe. I received my first Army Commendation Medal upon being transferred to a new duty assignment.
SUPERVISOR – FINANCE CONTROL BRANCH JAN 1976 – JUL 1976
My branch received and processed all finance documentation. I supervised five people. I devised controls that increased productivity by saving an average of over twenty days processing time.
SUPERVISOR – FINANCE SERVICES BRANCH MAR 1975 – JAN 1976
I supervised four people in the processing of re-enlistments, pay inquiries, in and out-processing and travel payments. I decreased the lead-time for appointments from a five-day wait to a one half day processing cycle. I increased the accuracy of preparation of input by over thirty-five percent to a 97.3% accuracy rate.
ANALYST – QUALITY EDIT BRANCH OCT 1973 – MAR 1975
I edited military pay transactions for accuracy prior to processing to the Army Finance Center. I trained all newly assigned clerks to this branch from January 1974 to March 1975. I had the top production and best error percentage each month I was assigned.
MILITARY PAY CLERK JUL – SEP 1973
I coded military pay transactions affecting service member’s pay. I had the lowest error percentage each month and was top producer each month except for my first month of assignment, where I was second top producer out of eight personnel.