ADVOCATE SEARS NATIONAL CUSTOMER RELATIONS 2005 2006
Assisted customers in resolving problems incurred while dealing with many departments within a large corporation. I maintained a professional attitude while providing an extremely high level of customer service to our customers in a call center environment.
DEPARTMENT MANAGER MICHAELS STORES INC. 2004-2005
Hired for store set-up. I was promoted to framing, Senior Framer and Framing Department Manager. I exceeded all goals and reduced the lead-time of production from three weeks to four-day delivery. I received outstanding comments from customers and senior management.
DIRECTOR HARCOURT/RANSTAD 2002-2003
Supervised up to forty degreed professionals for the Reader/Scorer Projects of 2002 and 2003. Mostly serving as Room Director my team assignments were always within standards and ahead of schedule. I received outstanding comments from Site Manager, Team Leaders and Team Members.
MANAGER FAMILY BOOKSTORES 1991-1994
I started with Family Bookstores in Austin, TX and was promoted to manager in Killeen, TX. When I arrived in Killeen the store was ranked number 127 out of 128 stores nationwide. The store was filthy, inventory to be received had not been inventoried for over three months, and the staff was poorly trained. Within three months we were the top store in the company in special orders and we were the top store in the company for my last twenty-seven months. In 1992 we were the top store in the company with the largest sales increase over the previous years sales, with a 25.6% sales increase, remarkable for a twelve-year-old store. I handled all training, hiring, budgeting, sales analysis, customer service and merchandising.
PAYROLL CLERK UNITED STATES CENSUS 1990
Prepared manual payroll entries for ensuring agents and representatives were paid in a timely manner. Performed excellently.
DIRECTOR AUSTIN JAYCEES CABLE ADVERTISING 1987 1988
Directed Austin Cablevision advertising during the period of time the Austin Jaycees were selected as the Outstanding Jaycee chapter in the world. Also nominated for a position on the Austin Jaycees Board of Directors.
DISTRICT MANAGER NATIONAL CINEMA NETWORK 1986-1988
I supervised twelve managers and general managers in marketing the Austin district for Cinema/Billboard promotions and theater screen advertising. I increased sales by seventy-three percent and created tremendous interest citywide in marketing to a captive audience.
GENERAL MANAGER AMERICAN MULTI CINEMA 1985 1988
My initial goal was to increase concession profits for the theater where I was assigned. The average amount of money being spent at the concession stand by each person coming into the theater was eighty-two cents per person. This was well below the company goal of one dollar per person. Within three weeks we had topped the one-dollar mark, and within two months we were averaging over one dollar and thirty-five cents per person. Not only was this the highest average in the entire company nationwide, the second place company was over twenty-five cents per person behind in concession per head averages. I handled all financial reports, promotions, training, cost analysis and inventory control. I made tremendous gains in profits and customer satisfaction. I won National and Division promotion contests on more than one occasion for the largest movie theater chain in the world.
REGISTERED REPRESENTATIVE WADDELL AND REED FIN SVCS 1984-1985
I achieved an excellent success rate for sales of life insurance and mutual funds based on the closing ratio for qualified applicants. In this part time job I earned my Life Insurance License, and my Series 6, 63 and 22 Securities Licenses.
NEW CAR SALESMAN JUL DEC 1980
I was the top salesman four of six months out of fifty-two new car salespeople. By my second month of selling cars I was helping other salespeople close sales.
MANAGER 84 LUMBER COMPANY JAN JUN 1980
I was in charge of a retail operation doing $180,000 in business per month. When I arrived at this ten-year old store I took over an operation that had never obtained a monthly sales quota. We reached our sales quota four of the six months I managed this location and we were the top store in the Denver region two of the six months I was there. By implementing strong inventory control systems I was able to decrease my inventory from $460,000 upon arrival to under $240,000 upon departure. My duties included public relations, sales-personnel management training, purchasing, marketing, inventory control and management. I was promoted to manager in the fastest time in the history of this national lumber company chain.
CO-MANAGER 84 LUMBER COMPANY JAN DEC 1979
I was a manager trainee from January to April 1979 learning lumberyard management, lumber products and selling. I was the top salesman each month. I was promoted to co-manager in May 1979 and my duties included personnel training, inventory control, purchasing, sales and management for a retail sales outlet doing $140,000 in business each month.