Systems Performance was one of my final classes in college while I was in Europe. Our final class project was to write a paper evaluating operations or systems that were failing, and in turn, we were to offer recommendations to keep these operations from failing. At the time I was a Quality Assurance Branch Supervisor in charge of military finance offices in three cities in Europe. I used the Systems Performance approach to identify how Quality Assurance Branches worldwide were failing in their objectives. I identified Thirty-Seven areas that could be changed or improved within Quality Assurance Branches, Military Finance Offices, Military Battalions and Companies, as well as the Support and Services Divisions within military communities. All Thirty-Seven recommendations were approved. After my class project, US Army Finance and Accounting Center Inspectors evaluated our finance offices as the Most Superior Financial Operation in Europe, and I also received an A on my final project for my Systems Performance class. I was assigned to the United States Army Finance and Accounting Headquarters in Indianapolis, Indiana where I wrote Disbursing and Banking Policy for the Assistant Comptroller of the Army and served as Congressional Liaison for the United States Army Finance Center.
2009 to Present HOST/DIRECTOR - JCI LIVE AUSTIN
Host of television program on Channel Austin that is streamed around the world. Our one-hour program is shown on live television and is divided in three sections, Local, World and Ministry News. You can watch previous programs online at: www.jci-productions.com
2008 to Present PRESIDENT/CEO - JCI FIRST COAST PUBLISHING, INC.
JCI First Coast Publishing produces books and magazines in both hard copies for sale as well as digital products for sale over the Internet. Our In-House team has produced our internationally famous Just For Kids Magazine, First Coast Travel and Tourism and First Coast Magazine for Television. All have been well received throughout the world.
2003 to Present PRESIDENT/CEO � JCI WORLD CORPORATION
Business and Marketing Consultant for small businesses and start-up ventures. Designed customer service programs, training programs and management strategies. Developed programs to market to consumers, business and government.
2005 to 2006 ADVOCATE � SEARS NATIONAL CUSTOMER RELATIONS
Assisted customers in resolving problems experienced while interacting with the many departments of a large corporation. I maintained a professional attitude while providing an extremely high level of customer service while operating in a call center environment.
2004 to 2005 DEPARTMENT MANAGER � MICHAEL�S STORES, INC.
Hired for store set-up, I was promoted to framing, Senior Framer and Framing Department Manager and Store Key Holder. I exceeded all goals.
2002 to 2003 DIRECTOR � HARCOURT/RANSTAD PROJECT
Supervised forty degreed professionals for the Reader/Scorer Projects. My team�s assignments were always within standards and ahead of schedule. I received outstanding comments from Site Manager, Team Leaders and Team Members.
1994 to 1996 PRESIDENT/CEO - BEACON OF LIGHT
Developed marketing strategy to market products to military installations worldwide. I negotiated contracts, procured products, and controlled all shipping and receiving of products. I wrote a technical manual on how-to market to the military using the latest Internet technologies available. Built company to top supplier of books to Department of Defense and Federal Government.
1991 to 1994 MANAGER - FAMILY BOOKSTORES
Top store in company last 27 months. Handled training, hiring, budgeting, sales analysis, customer service and merchandising. Customer service best in company. Store was ranked number 127 of 128 stores nationwide upon my arrival.
1987 to 2003 OWNER - J. CRAIG INTERNATIONAL
Business and strategic planning, financial and administrative reporting in areas of entertainment and technology. Provided consulting service, marketing and sales promotions.
1986 to 1988 DISTRICT MANAGER - NATIONAL CINEMA NETWORK
Supervised twelve managers in marketing Austin District for Cinema Billboard promotions/theater screen advertising. Increased sales by 73%. Served on Austin Jaycees and Blue Santa Publicity Committee.
1985 to 1988 GENERAL MANAGER - AMERICAN MULTI CINEMA
Included all financial reports, promotions, training, inventory and cost analysis. Won National and Division Promotion contests. Made tremendous gains in profits and customer satisfaction.
1984 to 1985 REGISTERED REPRESENTATIVE - WADDELL AND REED FINANCIAL SERVICES
Achieved 60% success rate for sales of life insurance and mutual funds. Obtained Series 6, 63 and 22 licenses.
1981 to 1985 CONGRESSIONAL/INSPECTOR GENERAL LIAISON DEPARTMENT OF THE ARMY
- Resolved problems between the U.S. Army Finance Center and Congressional Offices and Inspector General Offices worldwide.
STAFF WRITER - ACTION OFFICER
Pentagon level position. Developed Army-wide policy for the Assistant Comptroller of the Army. Implemented programs emanating from the Department's of Treasury, Commerce and Defense as related to Disbursing, Banking and Commercial Contracting. Wrote the Army's policy on the processing of checks. Implemented the conversion to paper checks. Designed and tested ATM's with positive recognition pay system. Implemented the Army's Travelers Check program.
SUPERVISOR - FINANCE OFFICE
Supervisory positions included Disbursing, Quality Assurance and Financial Services. In Disbursing, I taught Personal Affairs Check Writing Classes in three cities. I streamlined the Check Control Branch earning the best rating in Europe. I created a Check Control Checklist that was later adopted for use by US Army Finance Offices Worldwide. As Quality Assurance Supervisor I identified 37 areas for improvement. After implementation our offices identified as most Superior Financial operation in Europe. In Financial Services I decreased lead times for appointments for pay and travel to a one/half day lead time. I developed a Fraud Control Program in my Travel Branch that was unmatched in the world.
1979 to 1980 MANAGER - 84 LUMBER COMPANY
Duties included public relations, sales-personnel management training, purchasing, marketing, management and inventory control. Top store in region last six months. Won top sales awards, and promoted to manager in the fastest time in the history of company.
1973 to 1979 SUPERVISOR - US ARMY FINANCE
Locator and tax analyst for the largest reserve processing office in the world. Perfected the Jumps Automated Supplemental System, which was later adopted for use by the entire Army in the area of Finance and Personnel. Supervised Finance Services and Control Branches. I increased productivity by saving an average of over 20 days processing time for financial service appointments and for document control processing.
ARMY COMMENDATION MEDAL (3) 5-1984, 1-1979, 8-1976
ARMY ACHIEVEMENT MEDAL (2) 4-1983, 12-1981
GOOD CONDUCT MEDAL (3) 12-1983, 1-1979, 1-1973
COMMUNITY COACHING � 1984 to 2006 � Softball, Baseball, Volleyball, Basketball
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